NDS & TelStrat Announce Selection of TelStrat's Engage WFO for Call Recordings & Workforce Optimization

Network Data Systems (NDS) and TelStrat International, Ltd. announced today TelStrats Engage WFO has been selected as the preferred Call Recording and Workforce Optimization solution in the NDS portfolio of applications.

TelStrats Engage WFO is a holistic WFO solution that solves real-word business needs for contact centers of every size. It delivers tools for compliance and disaster recovery recording, service quality assurance, agent performance improvement and workforce management, as well as analytics and reporting. Engage WFO improves customer experience and satisfaction while containing costs and increasing productivity to drive business success.

In addition to the traditional premised-based recording, NDS is also offering Engage WFO SaaS" as part of their Hosted Unified Communications and Contact Center Services. Engage WFO SaaS delivers the same robust functionality as the on premise solution in a scalable, multi-tenant capable deployment. This solution is ideal for customers interested in reaping the benefits of cloud applications in a highly reliable and efficient service.

Network Data Systems delivers customized IT infrastructure solutions for customers with complex systems, multi-national workforces, and challenging integration issues. They have been delivering smart, solid solutions to their customers for over 15 years.We are delighted that NDS is adding the Engage WFO solutions to their portfolio of applications and services, said Mike Berlin, Sr. VP Global Sales and Business Development for TelStrat. TelStrats history of providing tailored solutions to meet a customers specific needs is synergistic with the NDS business model.

TelStrat is a natural partner for NDS, as they share our core value of customer-first, stated Jim Irwin, Director of Products/Services. We are extremely pleased with the value-added offerings the Engage WFO solutions bring to our customers. We look forward to jointly delivering new financial benefits and productivity improvements to our clients.

About TelStrat International Ltd

TelStrat develops comprehensive call recording and workforce optimization (WFO) solutions. Engage WFO features award-winning technology for capturing customer interaction, knowledge-mining call content, maximizing agent performance, and streamlining workforce management. Over two decades of experience, more than 3,300 customers and hundreds of thousands of users worldwide attest to TelStrats unwavering dedication to customer service and support. TelStrat offers Engage WFO exclusively through global reseller partners. http://www.telstrat.com

About NDS
Network Data Systems is a Cisco Cloud and Managed Services Master (CMSP) with a Cisco Powered Service and Gold designation. Network Data Systems, some say, is the industrys best kept secret, a world-class specialist in providing IT infrastructure, professional and managed services. Headquartered in the Chicago suburb of Schaumburg, IL, NDS is trusted to serve some of the nation's largest, most complex corporation and government agencies.
www.network-data.com
For more information on Network Data Systems, contact:
Peter Schoultz
847-385-6700
pschoultz@network-data.com

About The Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequaled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com

Network Data Systems Recognized as Ingram's Juniper Central Partner of the Year 2016

NETWORK DATA SYSTEMS, a strategic provider of professional and managed service infrastructure solutions, today announced that it has been recognized as a Juniper Networks Central Partner of the Year by Ingram Micro. Juniper Networks is an industry leader in automated, scalable and secure networks. NDS was recognized for its strong overall performance and year-over-year growth.

"NDS has done a great job of leveraging the many Ingram Micro Juniper Networks resources to help enable their sales and technical teams establish a certification roadmap and generate demand with new customers," said Glenn Woolingham Juniper business manager, Ingram Micro.

"Juniper is pleased to honor partners who use creativity and business savviness to solve customers' biggest challenges," said Brian Rosenberg, corporate vice president, partners and alliances at Juniper Networks. "Network Data Systems is among our top-notch global partners, growing at an exponential rate, and we're excited to continue strengthening our relationship with them."

"We are honored to receive the Juniper Central Partner of the Year award from Ingram Micro," said Michael Doyle, President of Network Data Systems. "We are thankful for our organizations' strengthening strategic partnership and appreciate our mutual focus in providing valued customer solutions."

The Juniper Partner Advantage (JPA) program is built on the pillars of Enablement, Ease of Doing Business and Growth, and comprises programs dedicated to supporting partners in these key areas. The JPA program is made up of three distinct partner levels - Elite, Select and Reseller - and, since 2015, has placed greater emphasis on services and solutions-led selling initiatives. For more information on the JPA program, please visit www.juniper.net/partners

About NDS
Network Data Systems is a Cisco Cloud and Managed Services Master (CMSP) with a Cisco Powered Service and Gold designation. Network Data Systems, some say, is the industrys best kept secret, a world-class specialist in providing IT infrastructure, professional and managed services. Headquartered in the Chicago suburb of Schaumburg, IL, NDS is trusted to serve some of the nation's largest, most complex corporation and government agencies.
www.network-data.com
For more information on Network Data Systems, contact:
Peter Schoultz
847-385-6700
pschoultz@network-data.com

About The Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequaled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com

Network Data Systems Named One of 2017 Tech Elite Solution Providers by CRN®

Network Data Systems announced today that CRN®, a brand of The Channel Company, has named NDS to its 2017 Tech Elite 250 list. This annual list honors an exclusive group of North American IT solution providers that have earned the highest number of advanced technical certifications from leading technology vendors.

Chad Fors, NDS Director of Resource Management, said, "We are fully committed to the education of our team by investing in state of the art online training platforms, funding the pursuit of multi-disciplined certifications, and fostering a culture of continuous learning via a regular knowledge sharing forum and team mentorship. The combination of education, tools, and mature processes enable our organization to deliver consistent, quality services while minimizing risk for customers."

As a leader in premise, hybrid and cloud based enterprise infrastructure solutions, NDS consults and supports enterprise and mid-size organizations looking to reduce cost and maximize efficiency by out-tasking IT centric assessment, deployment and operational support to quickly enable ROI impact to their business.

"Network Data Systems is honored once again this year to be named to the Tech Elite 250 in addition to CRNs Elite 150 list of managed service providers," said Michael Doyle, President. "The philosophy of prioritizing our people first is one of our key values. Creating a culture that is open and honest with employees, providing great customer service and recognizing and rewarding excellence has been key in our success."

To compile the annual list, The Channel Company's research group and CRN editors work together to identify the most customer-beneficial technical certifications in the North American IT channel. Solution providers that have obtained these elite designations—which enable them to deliver premium products, services and customer support—are then selected from a pool of online applicants.

"This exclusive, ambitious group of solution providers boasts some of the most advanced IT certifications available from top technology suppliers," said Robert Faletra, CEO, The Channel Company. "They have adapted impressively to major changes in the IT channel, especially the shift to a more services-driven market, by expanding their skill sets and sharpening both their technical and customer service expertise. Congratulations to our 2017 list, whose robust investment in their organizations has earned them yet another elite designation-the CRN Tech Elite 250."

Coverage of the Tech Elite 250 will be featured in the April issue of CRN, and online at www.crn.com/techelite250.

About NDS
Network Data Systems is a Cisco Cloud and Managed Services Master (CMSP) with a Cisco Powered Service and Gold designation. Network Data Systems, some say, is the industrys best kept secret, a world-class specialist in providing IT infrastructure, professional and managed services. Headquartered in the Chicago suburb of Schaumburg, IL, NDS is trusted to serve some of the nation's largest, most complex corporation and government agencies.
www.network-data.com
For more information on Network Data Systems, contact:
Peter Schoultz
847-385-6700
pschoultz@network-data.com

About The Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequaled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com

Network Data Systems Recognized for Excellence in Managed IT Services

Schaumburg, IL, February 14, 2017 Network Data Systems, a provider of customized IT infrastructure solutions, announced today that CRN, a brand of The Channel Company, has named NDS to its 2017 Managed Service Provider (MSP) 500 list in the Elite 150 category. This annual list recognizes North American solution providers with cutting-edge approaches to delivering managed services. Their offerings help companies navigate the complex and ever-changing landscape of IT, improve operational efficiencies, and maximize their return on IT investments.

In today's fast-paced business environments, MSPs play an important role in helping companies leverage new technologies without straining their budgets or losing focus on their core business. CRNs MSP 500 list shines a light on the most forward-thinking and innovative of these key organizations.

The list is divided into three categories: the MSP Pioneer 250, recognizing companies with business models weighted toward managed services and largely focused on the SMB market; the MSP Elite 150, recognizing large, data center-focused MSPs with a strong mix of on-premise and off-premise services; and the Managed Security 100, recognizing MSPs focused primarily on off-premise, cloud-based security services.

NDS is honored to be included in CRNs Elite 150 list of managed service providers, said Wayne Dumas, NDS Senior Director of Managed Services. Our recognition was a byproduct of our mature processes, tools and an integrated, talented team that provides complete lifecycle consulting and managed services. Our customers demand best in class on premise, private cloud and public cloud solutions - all which continue to grow at a rapid rate as we mature new products and services.

Managed service providers play an increasingly important role in the day-to-day operations of businesses across North America, said Robert Faletra, CEO of The Channel Company. MSPs help organizations streamline their spending, effectively allocate limited resources, and benefit from advanced expertise in the latest technologies. We congratulate the service providers on CRNs 2017 MSP500 list, who have continually succeeded in meeting their customers changing needs and help them get the most out of their IT investments.

The MSP500 list will be featured in the February 2017 issue of CRN and online at www.CRN.com/msp500.

About NDS
Network Data Systems is a Cisco Cloud and Managed Services Master (CMSP) with a Cisco Powered Service and Gold designation. Network Data Systems, some say, is the industrys best kept secret, a world-class specialist in providing IT infrastructure, professional and managed services. Headquartered in the Chicago suburb of Schaumburg, IL, NDS is trusted to serve some of the nation's largest, most complex corporation and government agencies.
www.network-data.com
For more information on Network Data Systems, contact:
Peter Schoultz
847-385-6700
pschoultz@network-data.com

Network Data Systems Achieves Cisco Master Collaboration Specialization in the US

Cisco's Channel Partner Program Recognizes Partners with Highest Level of Collaboration Expertise, Lifecycle Services and Success in Sales

Schaumburg, IL November 8, 2016 - Network Data Systems announced today it has achieved the Master Collaboration Specialization from Cisco ®. This specialization recognizes Network Data Systems as having the ability to represent Master-level business expertise as well as technical efficiency, having fulfilled the training requirements and program prerequisites to sell, deploy and support highly sophisticated applications-based Cisco Collaboration solutions.

"Achieving the Cisco Master Collaboration Specialization validates our ability to successfully understand complex customer needs to propose and demonstrate complex cloud, private, hybrid and premise collaboration solutions that our customers require to grow and differentiate their business," said Michael Doyle, President, Network Data Systems. "Our entire team's focus on a positive customer journey to cloud-based Cisco collaboration and contact center solutions minimizes customer risk and accelerates their adoption of cloud-based Cisco solutions. Cisco's accreditation affirms our knowledge and expertise."

To achieve the Master Collaboration Specialization, channel partners must first attain the Advanced Collaboration Specialization. Partners must then meet stringent requirements that demonstrate their Master-level sales, technical, and services capabilities. Furthermore, Master specialized partners must possess a number of Cisco and industry-standard technical certification requirements, provide customer references that document Cisco-prescribed design and deployment capabilities and show evidence that they have the infrastructure to support a full menu of Lifecycle Services offerings and capabilities. More information regarding the Master Collaboration Specialization can be found at: http://www.cisco.com/web/partners/program/specializations/ucom/master/index.html

The Cisco Channel Partner Program provides partners with the training required to build sales, technical and Cisco Lifecycle Services skills, and then validates their skills through a third-party audit. Cisco Channel partner certifications-Select, Premier, and Gold-represent an increasing breadth of skills across key technologies and a partner's ability to deliver integrated networking solutions. Cisco Channel partner specializations-SMB, Express, Advanced and Master-reflect an increasing depth of sales, technical and service expertise in particular technologies. Cisco Master specializations provide Network Data Systems access to comprehensive sales, technical, and lifecycle services training and support available from Cisco.

About NDS
Network Data Systems is a Cisco Cloud and Managed Services Master (CMSP) with a Cisco Powered Service and Gold designation. Network Data Systems, some say, is the industrys best kept secret, a world-class specialist in providing IT infrastructure, professional and managed services. Headquartered in the Chicago suburb of Schaumburg, IL, NDS is trusted to serve some of the nations largest, most complex corporation and government agencies.
www.network-data.com
For more information on Network Data Systems, contact:
Peter Schoultz
847-385-6700
pschoultz@network-data.com

Network Data Systems achieves 15th consecutive Cisco Gold Certification

Network Data Systems achieves 15th consecutive Cisco Gold Certification and recertifies its Cloud & Managed Services Master world-wide designation

Schaumburg, IL September 21, 2016  Network Data Systems (NDS) today announces its continued certification as a Cisco Gold partner. NDS has been a Cisco Gold Partner since 2001. Cisco grants Gold Certified status to partners who have achieved the highest level of credibility and the broadest range of expertise across multiple technologies. NDS has achieved advanced architecture specializations in Collaboration, Data Center, Enterprise Networks and Security.

Network Data Systems has made significant investments in enabling a platform to deliver integrated and customized unified communications solutions to meet the strategic and comprehensive demands of our customers, stated, Michael Doyle, Network Data Systems President. We are honored to receive Ciscos accreditation as a testament of high levels of expertise, process and tools to ensure successful business outcomes for customers.

In addition to achieving Gold Partner status, NDS has renewed Ciscos Cloud and Managed Services Master (CMSP) designation world-wide. This designation requires partners to meet Cisco requirements for developing, delivering, managing and supporting cloud and managed service solutions based on Cisco technologies and, demonstrate that they have the ITIL Foundation processes, practices and tools needed to support that technology at all lifecycle phases.

NDS has also renewed its Cisco Powered Services designations in the categories of: Cisco Powered Managed Business Communications and Cisco Powered UC as a Services Based on HCS. This is achieved after a third party audit ensures that enterprise-class performance is delivered, confirming that NDS is using its skills, processes and capabilities to successfully meet customers high standards with secure and customizable solutions. The Cloud and Managed Services Program is a comprehensive framework that recognizes, helps to enable, and rewards partners who offer cloud, managed, or virtual managed services based on Cisco technologies.

About NDS
Network Data Systems is a Cisco Cloud and Managed Services Master (CMSP) with a Cisco Powered Service and Gold designation. Network Data Systems, some say, is the industrys best kept secret, a world-class specialist in providing IT infrastructure, professional and managed services. Headquartered in the Chicago suburb of Schaumburg, IL, NDS is trusted to serve some of the nations largest, most complex corporation and government agencies.
www.network-data.com
For more information on Network Data Systems, contact:
Peter Schoultz
847-385-6700
pschoultz@network-data.com

Network Data Systems announces addition of 4G LTE wireless backup to hosted VoIP solution

Network Data Systems (NDS) today announces the addition of a 4G LTE wireless backup capability to augment N-Power it's hosted and fully managed unified communications and collaboration solution. N-Power delivers Cisco's suite of unified communications and collaboration applications to large enterprise businesses across the globe through a cost-effective, geo-redundant cloud-based delivery model.

NDS' N-Power 4G LTE wireless backup ensures users have their voice applications available to them through a highly resilient and secure network architecture. 4G LTE wireless backup capability allows customer calls to be placed and received even when existing circuits are down. Retail, manufacturing, financial, medical and other verticals with hundreds or thousands of locations who rely on their communications platform to run their business can continue to respond to their client requirements even in the case of an unexpected service interruption.

The offering enables customers to operate Unified Communications as a Service (UCaaS) including integrated voice, video, presence and mobility applications for compatible desktop and mobile devices on a per month/per user pricing model. N-Power is deployed through the cloud so associated capital costs, upgrades and support to meet on premise redundancy requirements are not needed.

"Our customers like the added reliability of a 4G wireless backup augmenting their SIP trunks," said Jeff Gray, VP of Managed Services at Network Data Systems. Our objective is to provide a complete end to end secure solution that is always available and one that is fully monitored and managed allowing our customers to focus on their core business without worry of service interruption".

For more information on Network Data Systems, contact:
Alan Gray, PR contact
(847) 385-6749
agray@network-data.com
http://www.network-data.com/

Network Data Systems Recognized for Excellence in Managed IT Services

Schaumburg, Illinois February 16, 2016 - Network Data Systems announced today that CRN, a brand of The Channel Company, has named Network Data Systems to its 2016 Managed Service Provider (MSP) 500 list in the Elite 150 category. This annual list recognizes North American solution providers with cutting-edge approaches to delivering managed services.

In today's fast-paced business environments, MSPs play an important role in helping companies leverage new technologies without straining their budgets or losing focus on their core business. CRN's MSP 500 list shines a light on the most forward-thinking and innovative of these key organizations.

Network Data Systems was selected due to its record of overall high quality customer satisfaction, delivering services worldwide. In 2015, more than 85% of customer tickets were resolved on the first call and 80% of all tickets were captured proactively, maximizing infrastructure availability for clients. With 90,000 devices currently under remote management from its Schaumburg location, Network Data Systems has earned the trust of many large and Fortune 500 enterprise customers.

"MSPs meet a critical need in the IT market, providing customized, turnkey services that allow for predictable operational expenses, effective control of expenditures, precise allocation of limited resources and convenient access to on-demand and pay-as-you-go technology," said Robert Faletra, CEO, The Channel Company. "We congratulate the service providers of the MSP 500, who continually reinvent themselves to successfully meet their customers' changing needs, helping businesses get the most out of their IT investments and sharpen their competitive edge."

"To be recognized in the CRN Elite 150 is an honor" says Jeff Gray, VP of Services. "Our team works very hard to provide world class services and support to all our customers. We know that there other MSP options, so we know that we have to earn our stripes every day. Network Data Systems commitment to its customers, employees, culture and values drives each of us to do our best."

The MSP 500 list is featured in the February 2016 issue of CRN and online at www.CRN.com/msp500.

For more information on Network Data Systems, contact:
Alan Gray, PR contact
(847) 385-6749
agray@network-data.com
http://www.network-data.com/

About the Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequaled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com

Melanie Turpin
The Channel Company
(508) 416-1195
mturpin@thechannelco.com

NDS named as a top Service Provider by CRN

CHICAGO--(BUSINESS WIRE)--Network Data Systems proudly announces that it has again been named to The Channel Company's 2015 CRN� Solution Provider 500. The annual list, spanning eight categories, from hardware and software sales to managed IT services, recognizes the top revenue-generating technology integrators, MSPs and IT consultants in North America. Solution providers are ranked based on revenue, determined by product and services sales during 2014.

Our inclusion in the list of top MSPs is an honor, stated Jeff Gray, Network Data Systems VP of Managed Services. As enterprise and mid-size companies look to reduce costs and maximize the efficiency of their organization, they are out-tasking more IT operational support to trusted partners like NDS to free their internal staff to deliver projects that realize significant ROI impact to their business. As a result, our managed services and hosted Cisco unified communication service capabilities are quickly accelerating.

The companies represented here are truly dedicated to the needs of customers today. With an evolving IT landscape, this prestigious list serves as a valuable industry resource to help vendors navigate the solution provider community and identify the best partners for their business, said Robert Faletra, CEO, The Channel Company. "We congratulate the featured solution providers for their forward-thinking approach to solutions sales and look ahead to their continued success. A sample of the 2015 Solution Provider 500 list is featured in the June issue of CRN, and online at www.CRN.com.

NDS Named in MSPmentor Global 501

Network Data Systems has ranked in the top third in Penton Technologys eighth-annual MSPmentor 501 Global Edition, a distinguished list and report identifying the worlds top 501 managed service providers (MSPs). The complete 501 list is currently available on the MSPmentor.

Jeff Gray, NDS VP of Managed Services stated, A mature remote managed services offering is a key differentiator of our business. Our clients tell us they receive incredible service and are subsequently able to focus on their core business as they outsource more IT support services. We are fortunate again this year to be included in the list of top performing managed service firms.

Each year, MSPmentor gathers information for its annual rankings through the participation of managed service providers and IT service providers in our annual survey. The survey was conducted from December 2014 through January 2015. Rankings are based Penton Technologys unique criteria for MSPs such as annual recurring revenues, total revenues and more.

"We want to congratulate Network Data Systems and look forward to covering their growth strategies in the year ahead," said Marcia Parker, Executive Director, Penton Technology Group.

This year the top MSPmentor 501 companies recorded higher recurring revenues than ever before. Combined, the total annual recurring revenues for all of MSPmentor 501 2015 companies reached a record high of $3.95 billion in 2014, up 26.5% year over year.

"Congratulations to the companies that ranked on our 501 list," said Jessica Davis, Editor in Chief of MSPmentor and Executive Editor at Penton Technology.

NDS Announces Debut of N-Power

Network Data Systems today announced the launch of its N-Power public hosted collaboration solution offering. Network Data Systems is a Cisco Hosted Collaboration Solution (HCS) Gold Partner with specializations in Advanced Collaboration, Advance Data Center and Advanced Borderless Network Architectures. In addition, NDS holds Master Managed Services, Cisco Powered Unified Communications Managed Services, Cisco powered Unified Communication Cloud Services and Identity Services Engine certifications. NDS has over 14 years experience with unified communications technologies and has successfully implemented hundreds of systems during that timeframe.