N-Compass monitors and manages data center technologies for NDS' clients. The service provides 7 X 24 coverage and accepts complete ownership of problems on covered devices. Reports are available highlighting past, present and future data center performance. The service uses a suite of tools including SolarWinds as the primary polling / management system, Monolith as the manager of managers and a purpose built ticketing system that is tightly integrated with the other tools to form a comprehensive Operational Support Systesm (OSS) with a high level of proactiveness for our clients.

What's included

  • Fault isolation & management
  • Client incident notification
  • Incident management
  • Performance management
  • Configuration management
  • OS upgrades
  • Patch Management
  • Web portal for reporting including open ticket history & status, weekly & monthly performance
  • Annual consulting assessment & review including capacity planning, EOL / EOS devices, optimization recommendations
  • Bundled professional service hours included
  • Bundled MACD's included

Supported products

This service can include any and all of the following products: Cisco: Chassis and Blade Servers. HP, Dell, IBM physical server. Nimble, NetApp SAN's, Microsoft exchange, windows, VMWare, Linux, Ubuntu. APC, Trip Lite UPS products