N-Compass monitors and manages unified communications technologies for NDS clients. The service provides 7 X 24 coverage and accepts complete ownership of problems on covered devices. Reports are available highlighting past, present and future unified communication performance. The service uses a suite of tools including SolarWinds as the primary polling / management system, Monolith as the manager of managers and a purpose built ticketing system that is tightly integrated with the other tools to form a comprehensive Operational Support Systems (OSS) with a high level of proactiveness for our clients.

What's included

  • Fault isolation & management
  • Client incident notification
  • Incident management
  • Performance management
  • Configuration management
  • OS upgrades
  • Web portal for reporting including open ticket history & status, weekly & monthly performance
  • Annual consulting assessment & review including capacity planning, EOL / EOS devices, optimization recommendations
  • Bundled MACD's included
  • Bundled professional service hours included

Supported products

This service supports: Cisco: unified communication applications & products. InformaCast - intelligent paging systems. Calabrio: workforce management